The current processes for identification, composition and review of standard query responses and the associated management of the consistency of the responses across global and local departments is siloed with discrete operating functions utilizing a combination of tools and manual processes. Gap in business process and tools lead to incorrect outputs and errors incurring additional cost and re-work. The current process may appear to satisfy immediate needs but is largely error prone, hard to secure, monitor and audit. The lack of alignment, standardization and consistency of the  processes introduces inconsistency, duplication and can lead to compliance and more importantly patient safety issues.

Quartica’s solution provides a one stop shop solution by centralizing and standardizing the standard query responses into a standardized digital reusable content  The solution approach utilizes a combination of Generative AI and chatbots to ensure consistency of current responses globally and in alignment with historical responses. It also provides the capability to plan, schedule, author and distribute standard query response documents while bringing the content attributes for use and reuse, with speed, an adherence to information compliance and reporting. The solution can also seamlessly integrate with your existing system and facilitate flow of information to both upstream and downstream systems.